Managed Services

OUR MANAGED SERVICES.

What are managed services?

As a business, you don’t have time to waste on IT problems—whether it’s slow systems, unreliable networks, or security concerns. Our managed IT services handle it all, so you can focus on what you do best.

We become your dedicated IT team, proactively managing everything from fixing your computer issues to ensuring your software runs smoothly, all while keeping your data secure 24/7. Whether you’re dealing with downtime, emails getting lost in clients' junk folders, or just struggling with tech that slows you down, we’re here to help.

With local experts on hand and security built in by default, we ensure that your technology is working for you—not against you. No more stress, no more wasted time—just reliable IT that keeps your business running smoothly.

Australian Cyber Defence at the annual AutismNT fundraising event.

Packages and Pricing

Our services are billed per endpoint per month.

Cyber Shield

$49 ex. GST per Month

Ransomware Protection
Next-Gen Antivirus
Email Spam and Phishing Protection
Backup and Recovery of Important Files and Emails
Website Filtering and Security
24/7/365 Monitoring and Response

Essentials

$99 ex. GST per Month

Everything in Cyber Shield Plus:
Helpdesk Support (Ticket, Email or Phone) - 0.5hrs per endpoint
Proactive Vulnerability Assessments
Asset Procurment and Manageent
Security Patching and Regular Updates

Comprehensive

$149 ex.GST per Month ($122 if not using M365)

Everything in Essentials Plus:
Unlimited Business Hours Support
Out of Hours support - 0.5hrs per endpoint
Microsoft 365 Business Standard Included ($22)
Phishing Simulations
Security Awareness Training
Access to Livechat
Fortnightly Business Review Meetings
Quarterly On-Site Visits
Reduced Cyber Insurance Premiums

Service Breakdown

What's included.

Ransomware Protection

Detects and stops ransomware attacks before they can lock your files and demand payment, ensuring your business stays operational.

Next-Gen Antivirus

Protects your network with advanced threat detection, stopping viruses, ransomware, and rogue USB devices from causing damage.

Email Spam and Phishing Protection

Uses AI and expert analysis to filter out spam and block phishing attempts, protecting your inbox from clever email scams.

Backup and Recovery of Important Files and Emails

Regular backups of your important files and emails in Microsoft 365/Google Workspace, so we can quickly restore them if they’re accidentally or maliciously deleted. Files are stored in multiple locations for redundancy.

Website Filtering and Security

Blocks harmful and malicious websites to stop phishing attacks in their tracks and lets you control which websites your team can access.

24/7/365 Detection, Monitoring and Response

We constantly monitor your systems for suspicious behaviour, investigating and acting immediately to keep you safe. We can also lock down computers and accounts showing unusual activity to prevent further risks.

Helpdesk Support

Need help with an IT issue? You can reach out via phone, email, and chat support for speedy resolution. Stop wrestling with printers and let us handle it for you.

Asset Procurement and Management

Managed procurement of IT equipment, handling onboarding/offboarding, and tracking of all your hardware to keep things running smoothly.

Reduced Premiums for Cyber Insurance

With the top-tier protection offered by our Comprehensive package, you’re at far less risk of falling victim to a cyber-attack. As such, our partners at Infosure have agreed to reduce premiums on any new policies taken out (terms and conditions apply).

Access to LiveChat

Instant online chat support for quick IT help whenever needed.

Out-of-Hours Support

Emergency IT support available outside normal business hours for urgent issues that can’t wait.

Security Patching and Regular Updates

Ongoing updates to your software, operating systems, and applications to ensure everything runs securely and efficiently.

Phishing Simulations

We send out fake phishing emails and track the results to see who clicks, helping you improve awareness and reduce real risks.

Fortnightly Business Review Meetings

Regular check-ins to make sure your IT strategy supports your business goals and we’re solving issues before they arise.

Proactive Vulnerability Assessments

We regularly scan your systems to find and fix any security gaps before they can be exploited.

M365 Business Standard License

Provides essential Microsoft tools such as Outlook, Word, and Teams, tailored to your business’s needs. Streamline communication and get your files under control.

Security Awareness Training

Short, engaging online training videos that cover key cybersecurity topics, tailored to your team’s needs and scheduled for convenience.

Quarterly On-Site Visits

We come to you every few months to review your systems, with a chat over coffee and donuts! We’ll identify where you are, where you want to go and how we can best leverage technology to help you to get there.

Book an Obligation-Free 45 Minute Consultation

Navigating IT and cyber security challenges can feel like a daunting task, but it doesn’t have to be. Our experts at Australian Cyber Defence offer clear, actionable advice to help you understand your risks and opportunities, with no commitment required. Book a consultation today to discuss how we can help you secure and optimise your business, providing you with the peace of mind you deserve.